Returns and Shipping Policy
At Zamzam Dry Fruits, we strive to ensure that every customer enjoys a seamless shopping experience. This policy outlines our approach to shipping, returns, and refunds.
Shipping Policy
- Order Processing: Orders are processed and dispatched within 1-3 business days after payment confirmation.
- Delivery Timeline: Estimated delivery times vary based on location. For domestic orders, delivery typically takes 3-7 business days. International orders may require additional time.
- Shipping Charges: Shipping fees are calculated at checkout based on the weight and destination of the order. Free shipping may be available for orders exceeding a specified amount.
Returns Policy
- Eligibility: Returns are accepted for unopened, unused products in their original packaging within 14 days of delivery.
- Process: To initiate a return, please contact our customer service team with your order details. Once approved, you will receive instructions for returning the item.
- Refunds: Refunds are processed within 7 business days after the returned product has been inspected and approved. The refund amount excludes shipping fees unless the return is due to an error on our part.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, notify us within 48 hours of delivery. Provide photographs and order details for verification. We will arrange a replacement or issue a refund at no additional cost.
Exclusions
- Perishable items are non-refundable unless damaged during transit.
- Customized or bulk orders may not be eligible for returns unless agreed upon in advance.
For further assistance, please reach out to our dedicated support team. At Zamzam Dry Fruits, your satisfaction is our priority, and we are here to make things right.
